Tuesday, 1 December 2015

NASA's KM toolkit

In this presentation from 2009, Edward Rogers, the CKO at Goddard flight centre, describes three core elements of NASA's KM toolkit.


The presentation describes the process elements of the NASA KM Framework, which are also shown in the diagram above.

Pause for Learning events are NASA's version of After Action Review and Retrospect.  These events are inserted 
into 
process

 at major 
reviews and project gateways
, and after 
incidents
 or 
mishaps. They are based on five cultural ground rules - they are not a reporting activity, they are non‐attributional, they are done close to the action, and involve participant discussion with an objective facilitator.


Case
 Studies 
are 
a
n opportunity
 for 
protagonists 
to 
share 
their 
stories
, and to examine 
why 
things
went
 right
 (and
 not
 just 
assuming
 it
 was 
always
 because
 of
 great
 planning
 and 
execution) and to 
discuss 
things 
that
 were 
less 
than
 perfect 
but 
still 
worked
.


Knowledge
 Sharing
Workshops
 (what we would call Knowledge Handover workshops) are where a 
project 
team shares their experiences 
in 
a 
panel 
discussion, focusing on the knowledge and learning which they have gained. 
 These discussions are facilitated, and last a couple of hours.

These three processes combine with the NASA KM roles, technologies and governance to complete their Knowledge Management Framework

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