"When you talk about sharing best practices, learning
from mistakes, using what others have learned,
and business results, nobody questions the
value of KM"
Heather MacPherson, Manager, Workplace Learning, The Royal Bank of Canada
"This is the most comprehensive book I have ever read on the implementation of knowledge management. Whether you are just starting out or a seasoned professional, it is all here. Absolutely a first-rate reference." (Robert H Buckman, retired Chairman and CEO, Bulab Holdings, Inc)
I am a director for Knoco, the international firm of knowledge management consultants, offering a range of knowledge management services, including knowledge management strategy, knowledge management framework development, and knowledge management implementation services.
I also have an interest in Lessons Learned
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