Wednesday 22 February 2012

Tips for effective Peer Assist

Assist Peer Assist is one of the most popular, simplest and most effective of the KM processes, the closest we have in KM to a Killer Application.

Here are some tips for getting the most out of Peer Assist.

  • Research and network to determine if a possible solution to your challenge already exists. A peer assist is expensive - try other routes first.
  • Plan the Peer Assist once you are clear on the questions to be addressed, but early enough to incorporate the feedback. You must have an open mind for a peer assist to add value.
  • Be very clear about the objectives. Fuzzy objectives is a common form of failure fort peer assists.
  • Don’t invite only the “usual suspects”! Look for diversity and relevant experience
  • Appoint a facilitator. Although a peer assist is simple, a facilitator can add massive value.
  • Include time for socialising to build relationships and promote knowledge sharing.
  • Set the atmosphere to ensure frank and open exchange.

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