When packaging or documenting knowledge, I like wherever possible to use the voices and the words of the people involved.
I either do this through the use of small video or audio clips, or through the use of quotes.
Nancy Dixon gives one reason
“What is necessary for Far Transfer of Knowledge is some form of interpretation that blends many voices without losing them”.
Klein and Roth take this further
“To make sense of a learning effort, people need to see it through the various perspectives of people who have been involved with it firsthand ,so that they can come to terms with it based on actual data, not just on the gossip that reaches them”
The human voice gives context, gives humanity, and gives credibility to the knowledge.