"The InTouchSupport.com system delivers direct cost savings of over USD 200 million annually plus substantial intangible benefits. The service improved response time by 95% for resolving technical queries, and by 75% for deploying engineering modifications globally. These reductions translate directly into improved operational performance and service to customers".
Monday, 16 July 2012
Quantified KM success story #43 - $200m pa at Schlumberger
Subscribe to:
Post Comments (Atom)
2 comments:
This link doesn't seem to work. Is anyone else having trouble?
I've tried it again Megan, and it does work, but its a download and does not load immediately, so you have to be a little bit patient!
Post a Comment