Tuesday 10 November 2009

Knowledge lies in the walls

Berlin Wall
Originally uploaded by whiteout.dk
A friend of mine – a professional knowledge manager – said an interesting thing to me recently.

He said “Knowledge seems to lie within the walls in the organisation. Much of the effective learning comes when you get people and teams together, who often don’t meet to share openly. It’s as if the most valuable organisational learning lies inside the actual walls that divide people and teams”.

He was talking in the context of the learning meetings and Retrospects that he set up to facilitate knowledge sharing. Of course the knowledge itself isn’t in the walls – but the walls are the barriers that keep that knowledge from being realised.

Break down the walls, and you release the knowledge.

For breaking down organisational walls, your most potent weapon is not the sledgehammer, it’s the conversation. It’s dialogue.

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