Designing a Successful KM Strategy

A Guide for the Professional Knowledge Manager 
 by Nick Milton and Stephanie Barnes

The definitive handbook for every Knowledge Manager, published by Information Today

Available as an ebook on Kindle, Nook, Kobo and Chegg and in print from and

"Undoubtedly one of the best books available for anyone undertaking to do something interesting and useful with knowledge in their organization." —Larry Prusak, KM guru and author

When a firm’s Knowledge Management program isn't aligned with organizational strategy, its success can be no more than a happy accident—if it succeeds at all.

Barbie Kaiser (SLA)
Connie Crosby (Goodreads)
Edgar Tan

In this practical, step-by-step guide to crafting an effective Knowledge Management strategy, Stephanie Barnes and I prepare Knowledge Management professionals to:
  • Connect KM strategy to business strategy 
  • Identify the business drivers KM will support 
  • Survey your strategic knowledge areas 
  • Define your program scope and vision 
  • Obtain stakeholder input and buy-in 
  • Select pilots that kick-start successful rollouts 
  • Apply change management principles 
  • Build a sound KM framework 
  • Manage content and technology 
  • Assemble and lead effective KM teams 
Whether you are looking to reinvigorate your current Knowledge Management program or build an effective program from the ground up, Designing a Successful KM Strategy is the comprehensive, no-nonsense guide that will help you get it right.

Designing a Successful KM Strategy will be launched at KM World, and Stephanie will be present in the morning of November 4th to host a workshop and book signing.

Book contents

  •  Foreword from Dan Ranta
  •  Introduction.
  •  Chapter 1. What Exactly Is Knowledge Management, and why do we need it?
  •  Chapter 2. The Knowledge Manager Role
  •  Chapter 3. Making the Case for a Knowledge Management Strategy
  •  Chapter 4. The Ten Principles Behind Your KM Strategy
  •  Chapter 5. Strategy Structure, and Strategy Input
  •  Chapter 6. Identifying the Underlying Business Drivers.
  •  Chapter 7. Knowledge Management Vision and Scope
  •  Chapter 8. Critical Knowledge Areas
  •  Chapter 9. Assessing the Current State of KM in your organisation
  •  Chapter 10. Knowledge Management Framework
  •  Chapter 11: Information and Content Management
  •  Chapter 12: Knowledge Management Technology
  •  Chapter 13. Change Management
  •  Chapter 14. Stakeholders
  •  Chapter 15. Pilot projects
  •  Chapter 16. Making the Business Case, and determining ROI
  •  Chapter 17. The Guerrilla strategy
  •  Chapter 18. A Retention Based Knowledge Management Strategy.
  •  Chapter 19. Building the Implementation team
  •  Chapter 20. Final words.
  •  Appendix A Communication Plan Template

Pre-order now


Designing a Successful KM Strategy contains several links to public-domain Knowledge Management strategies.  In addition,  Knoco Ltd can work with you to support you in your KM Strategy design program.

Here is the full set of links.

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