Here is a link to a description of lesson-learning at Continental Automotive, including a well-developed lessons workflow. It is a good example of Level 2 lesson learning as described yesterday.
|Image reproduced from here|
The Lesson-learning workflow operates as follows:
- A user creates a draft lesson and submits it to the Lesson Management System.
- The draft lesson is checked by a lesson administrator
- If it passes the check, it is sent to one of the Continental Lesson Learned Specialists
- The specialist evaluates the lesson, deciding whether it is a valuable lesson, and whether the lesson can be embedded into processes and guidance
- If it is valuable, it is added to the Lesson Management System so others can find it
- If it can be embedded, it is sent to the Integration Department so the relevant processes and guidance can be updated
- The Integration department track lesson metrics
Note the use of different lesson-learning support resources, the push to embed lessons into guidance and processes, and the tracking system.
Lessons can reach the user in a number of ways
- The user can follow processes and guidance
- The user can set up alerts, to be informed of new lessons on specific topics
- The user can search the Lesson Management System
- The user can make use of checklists automatically generated by the Lesson Management System
This is a great system, and it’s not surprising that Continental employees believe the importance of lesson learning to the company is high or very high. This counts as Level 2 lesson-learning, because of the effort to embed lessons into process, and the tracking step puts it at level 2c.