Here is an interesting video on the use of KM within the USACE (US Army Corps of Engineers) including an example of quantified value.
During a recent flood emergency, the KM staff, as part of the incident management team, established wiki pages as a "one stop shop" to share knowledge with the public and other stakeholders This reduced the daily requests for information from 100 day down to 10.
There is also a nice summary at the end by Lt. Gen. Todd Semonite, USACE Commanding General, on the importance of KM to the USACE
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