Wednesday 3 February 2016

How vancouver airport shared Olympic knowledge with London Heathrow

I have blogged in the past about Olympic Knowledge Management, and the video below shows another great example. This is what we call a "knowledge handover" - a process where one group of people who have recently completed a task shares their knowledge with others who are facing the same challenge.

In this case the challenge is a huge one - passing all the departing Olympic athletes quickly and successfully through a busy airport, when each of them is carrying about 6 pieces of large, oddly shaped luggage.

The video describes some of the lessons that Vancouver Airport learned from their experience with the 2010 winter Olympics, and how they shared this knowledge with London Heathrow airport, in time for the 2012 summer games.

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