Sometimes your organisation needs to acquire new knowledge, new know-how or new capability. Here are 7 ways to approach this.The ISO 9001:2015 quality standard recognises this, as follows.
When addressing changing needs and trends, the organization shall consider its current knowledge and determine how to acquire or access any necessary additional knowledge and required updates.
Knowledge acquisition therefore needs to be covered as part of your KM program, at least if you want to reach the ISO quality standard. Here are 7 ways in which this knowledge can be acquired.