We have already, on this blog, pointed out that there are "50 shades of Knowledge Management", and as a result, in any conversation about KM, you need to find out what the other person understands by the term.
As a result, we currently have many sub-groupings under the KM umbrella, each with their own understanding of the term.
This was brought home to me recently, when we received a request for KM services, which was clarified as
- Records management/archiving
- search optimisation
- document tracking/user usage/version control
- user policies/protocols/permissions/protection
- bulk/batch scanning
All of this is a long way from the services we offer, which include
- KM strategy
- KM implementation
- KM process facilitation
- Lesson learning
- Communities of practice
- Innovation, and
- KM culture development
So far away, that it might almost be a different discipline with a different name. "Records Management" perhaps.
Knowledge Management is a big field, and a very loosely used term.
Before having any conversation about KM, you need to ask "What sort of Knowledge Management are you talking about?"