Friday 6 February 2015

KM and ROI, a video

In this video, Ludger Kuebel-Sorger, the head of the Knowledge Management practice at Boston Consulting Group, talks about the ROI of KM programs


Ludger talks about how BCG links KM to three key business objectives and measures, and how this linkage overcomes many issues, such as the typical underinvestment in KM, and the typical lack of business understanding of KM.

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