Monday, 1 December 2014

4 reasons to treat KM as one discipline among many

There's nothing really special about Knowledge management, and once we realise this, then it actually makes implementing KM rather easier.

I would suggest that Knowledge Management is one management discipline among many.

It represents a way of managing work, paying due attention to the value and effect of an intangible (namely, knowledge). It is one of the latest of a string of disciplines that deals with the management of intangibles.

Risk management, Quality management, customer relationship management, brand management, reputation management, security management, diversity management, safety management - all deal with intangibles. For me, the closest of these to KM is risk management. Knowledge and risk are allied - you reduce risk through application of knowledge. Knowledge of risks and how to handle them is some of the most valuable operational knowledge.

There are two areas of real value of treating KM as "one among equals" and as another component of good management discipline along with other intangible-management disciplines.

Firstly this means that you can place KM within the same governance framework as you do the other disciplines. You can position it in the same structures and expectations. You can review it using the same review processes (the stage reviews of the project management framework, for example, can cover knowledge, risk, safety, quality etc). In other words, you can embed it easily within "normal work".

Secondly you can use the other disciplines as implementation analogues. The way you introduce knowledge management can be modelled on (or at least can learn from) the way you introduced safety management, or risk management, or diversity management. Look at your last successful deployment of a change program for introducing a new discipline. Learn from the successes of this program, and avoid the pitfalls. Use these learnings to make your KM implementation successful.

Thirdly you can use the other disciplines as framework analogues.  How are the other disciplines sustained?  Do they have a company policy? Support staff? Roles embedded in the business? Dedicated processes?  KM will probably need something similar. This does not mean that you reproduce the frameworks from other disciplines, but it means you learn from them.

Fourthly you can look at merging roles. Perhaps the project KM role and the project Risk Management role can be held by the same individual. Perhaps the KM plan and the quality plan can be merged. Perhaps the lessons learned system and the safety alert system can be combined.

If we see KM for what it is - a management discipline, one among many, focused on delivering value from an otherwise unmanaged intangible - then it leads us into a whole set of new insights about how it can be implemented and sustained in our own organisations.

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