As part of our Global Knowledge Management Survey earlier this year, we asked our respondents about the business imperatives which drove them to invest in Knowledge Management.
We recognised 7 main business drivers, and these are listed below, together with the weighting assigned to this driver by the survey respondents. High numbers equal high weighting.
It's important to realise that the actual KM framework may be independent of the business driver, and that there will be framework elements which are common to all approaches. However the your KM strategy, that determines how and where the Framework is applied, should be fundamentally based on the key business drivers for your own organisation.
Operational effectiveness - weighting 4.1Here Knowledge Management is deployed to ensure that the business delivers better outcomes. Through aspects such as Learning from Experience, and the development of Communities of Practice which look after Best Practices or Doctrines, the organisation will build a knowledge base of "what works", enabling it to improve its products and processes and deliver better results.
Operational effectiveness is the primary business driver for the Military sector, for Oil and Gas, for Aid and Development, and for Manufacturing.
Operational Efficiency - weighting 4.0Here Knowledge Management is deployed to reduce cost and time. Again Lessons Learned are useful to avoid repeat costly mistakes, and Communities of Practice can exchange knowledge of individual savings and short-cuts. Through continuous improvement of internal process, the organisation can work faster, shaper and smarter while still delivering the same results.
Operational effectiveness is the primary business driver for the Financial sector, for Mining, for Construction and for Information and Media.