Here is another interesting result from the Knoco Knowledge Management survey.
Two of the many areas covered by the survey include the degree of embedding of Knowledge Management, and a ballpark estimate of the value delivered.
The table in the figure shows how these two are related.
The value is quoted as being high when Knowledge Management is part of normal business activity, and highest when it is a routine part of that activity, rather than being an add-on. We are talking value of over $100 million or average, for those companies which have reached this level of embedding.
This should be the aim of any Knowledge Management program - to fully embed
- Knowledge Management processes into normal activity or operations
- Knowledge Management roles into the operational structure
- Knowledge Management technologies into the base technology suite, and
- Knowledge Management governance into the performance management system.
It is when you achieve this, that the big value is delivered.
For more insights into the successes of Knowledge Management, you can purchase the survey online.
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