Tuesday, 4 March 2014
three models for knowledge sharing - the three models shown here.
We can call them centre-out, out and in, and multiflow.
In our picture here, the red dots are the central group of experts, the white dots are the knowledge users or knowledge workers, and the white arrows are the flow of knowledge. As explained in the blog post, any organisation can use all three models at once for different types of knowledge, often using centre-out for strategic knowledge or knowledge of principles, out and in for operational knowledge or knowledge of procedures, and multiflow for tactical knowledge or knowledge of practices.
In a workshop last week, I had a very interesting discussion about the role of the experts in each of the models.
In the centre-out model, the experts OWN the knowledge. They are the sole source of knowledge, and do all the learning activities themselves. Their primary role is CONTROL. They work with Mandated Practices.
In the Out-and-In model, the experts act as AUTHORITIES. They do not own the knowledge, but they audit and validate it on behalf of the community of practice. Many of the learning activities are conducted by others, but coordinated by the experts (for example projects might conduct lessons capture meetings, and the actions and lessons are forwarded to the experts so that the Knowledge Base can be updated). The experts' primary role is STEWARDSHIP. They work with Best Practice.
In the Multiflow model the experts act as COORDINATORS and DESIGNERS of the learning system. All the learning activities are conducted by others, but the experts and other leaders set the expectation and provide the resources for learning. Their primary role is GOVERNANCE and GUIDANCE of the learning processes. The network as a whole works with Good Practices.