Tuesday, 4 February 2014
implementing Knowledge Management at your organisation - should your CKO be an internal appointment, or should you find a KM expert to help you?
Our advice is that it should be an internal appointment, and here's why.
As we have often said, Knowledge Management is a simple idea, but very difficult to do in practice.
The idea - that people should share knowledge with each other and learn from each other - is not a complicated idea. The complicated thing is getting it to actually happen. Implementing KM is about culture change, and culture change is both difficult and highly politically charged.
The value in having an internal appointment (and not just an internal appointment, but an internal change agent), is that they know the politics. They know how to get things done in the organisation; they know how to drive change. And that, as we know, is the difficult part of KM implementation.
Learning enough Knowledge Management to be a CKO can be done quickly, with the right mentoring and coaching.
Learning the politics of an organisation can take years, if not an entire career.
So look for someone who can do the difficult task, not the simple task. Look for an internal appointment, look for someone who knows the organisation inside out, and look for someone who has a proven record of driving change in that organisation.