Tuesday, 3 September 2013
Almost all of these have been wrong.
The ones that were wrong, were the ones that look like the upper picture - that start with "Create" (for creating knowledge), then immediately move to "Capture". Try a google image search for "Knowledge Management cycle" and you will see what I mean.
The reason why they are wrong, is that Knowledge does not need to be captured to be managed. You can, in some circumstances, operate a perfectly good Knowledge Management system while keeping knowledge tacit and uncaptured. Therefore a single loop with a "Capture" step is only a partial truth.
In more general terms, Knowledge management can take two routes, generally known as Collect, and Connect (as discussed in yesterday's blog post). In the Collect route, knowledge is documented - it is "Captured" (leaving aside for the moment all the arguments around whether knowledge can ever really be captured). In the Connect route, knowledge need never be captured.
Therefore all these knowledge cycles, that require "Capture" somewhere along the chain, only refer to the Collect dimension of knowledge management, and miss the Connect dimension.
A single loop is a single line - a one-dimensional thing. Knowledge Management is two dimensional (if not more). It is both Connect and Collect - it needs a Collect loop, and a Connect loop.
Therefore a more realistic model is the lower one shown here, which reflect the reality of the two dimensions, and expresses them in two cycles.
Posted by Nick Milton at 07:30