Saturday, 8 June 2013

90% of KM success is culture

"Ninety percent of moving an organization to success in knowledge sharing or learning is in having the right culture. If your people are not confident that they can or should communicate freely, then all the best technology will be unable to pry knowledge out of them, or help them absorb knowledge. 

Buckman has been successful with our culture change efforts over the past several years. If our technology were to suddenly disappear or if we were to change systems, we would still retain the desire on the part of our associates to exchange information and share their knowledge".

Mark Koskiniemi of Buckman Labs

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