Knoco is an assessment and benchmarking of your Knowledge Management Framework for completeness and maturity.
We do this in two ways, through a high level online self-assessment, and through a detailed diagnostic study where we conduct in-depth interviews and bring an expert eye to bear on your KM approach.
And you know what? There are some interesting patterns emerging from the results. Let's look at the average results from the online survey results first (top right; components are scored from 1 to 5) and look at the factors that, on average, receive the lowest score. These are:
- Roles and accountabilities (a lack of clear KM roles and accountabilities in the organisation)
- Business alignment (KM not aligned with business goals and objectives)
- Governance (no governance, for example no clear expectations, no performance management, no support)
On the other hand, the highest scores are Technology, and Behaviours and Cultures.
Many organisations think that the way to address KM is to address behaviours, and buy technology. The results of the survey suggest that these elements are relatively well covered, and that instead you should introduce some accountable roles, align KM with the business objectives, and get some governance in place, in order that you can deliver value from the technology and behaviours you already have.
If we extract the average scores for the elements of People, Processes, Technologies and Governance as measured by the detailed diagnostic survey (which uses a more detailed analysis, and different scoring levels but the same range), we see a similar pattern. Technology scores highest, Governance scores lowest, and People (roles and accountabilities) scores second lowest.
Technology is not the biggest problem! Governance is the problem, and the lack of Roles.
Finally, from the detailed diagnostic, let's extract the average scores for the four Nonaka elements of Socialisation, Externalisation, Combination, and Internalisation.
Socialisation (the transfer of knowledge through discussion and conversation, either face to face or through social networks) scores highest, followed by Combination (working with explicit knowledge, combining and storing it).
The lowest score, and significantly lower, goes to Internalisation (the interaction with, and re-use of, explicit knowledge).
Socialising and Sharing, and building knowledge bases, are not the biggest problem! Re-use is the problem.
So what is the learning? The learning is that if you are seeking to improve the effectiveness of your Knowledge management approach, the knee-jerk reactions of "buy more technology" and "share more" may not address where the weaknesses traditionally are. You may need to think more about roles, about business alignment, about governance and about re-use of knowledge.
Your first step always should be to assess your current state, and identify the gaps and weaknesses that need to be addressed.