Wednesday, 12 December 2012


Building knowledge assets, a process from Siemens


From this source, here's a diagram showing how Siemens builds its knowledge assets. 

They define a knowledge asset as being Validated Explicit knowledge on value-adding Business processes. They contain practice guides, methodology, business frameworks, examples, checklists, case studies, templates, architectures The knowledge assets – along with a short synopsis of their contents and context – are stored and submitted to a knowledge asset creation process shown here, and validated knowledge assets are stored separately from non-validated project documents.

You can see from the diagram that a knowledge asset takes about 3 months to build, and involves three workshops involving the subject matter experts, and a final review workshop.

A strawman of the asset is prepared before the first workshop, at which the SMEs agree the content structure, the scope, and the key knowledge to be included.

At the second workshop, the SMEs start to populate the content with processes, work products, and best practices - namely, searching around for good Explicit examples.

At the third workshop, the tacit knowledge is added in the form of tips and guidance, checklists etc.

Once the knowledge asset is in place it is continually improved through work experience.

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