Tuesday, 3 April 2012
where does knowledge come from?"
In this post, I made the point that althrough one of the most common models for KM is the DIKW model (where Knowledge comes from Information, which itself comes from Data), most people will, when asked, say that Knowledge comes from Experience.
I thought I would test this assertion, and I ran a quick poll in Linked-In.
The question was "Where do you think Knowledge primarily comes from?", and the 4 options are shown in the picture here.
43% of people think it comes primarily from Experience
48% think it comes from Experience and from Information
6% support the DIKW model in thinking it comes primarily from Information
Only one person thought it came from neither
In my blog post on Experience Management you will find the diagram below
This diagram supports the poll results, and highlights the importance of Experience as a factor in Knowledge Management. When we look at the feedback loops involved, we can see the important of experience management in KM, and can also see that if we take a purely Information Management approach to KM, we miss at least half the picture.