Friday, 16 March 2012
I remember someone - I think it was Larry Prusak, saying that the easiest way for a knowledge base to become "de-knowledged" is through over-supply.
Imagine you search for advice, and find one lesson or one best practice document. You are happy - you have received some help and advice which you can review and adapt and adopt.
Imagine you search for advice, and find one thousand lessons or one thousand best practice documents. You are uphappy - you don't know what lessons are relevant, what practices are better than others. Too much knowledge is as bad as none - you are still underinformed.
This situation of deknowledging through oversupply is very common. I have seen lessons databases swamped by multiple lessons - some contradictory, some repetitive. I have seen a company with 20,000 case studies - far too many to read, or even to browse. In both cases, these resources were unused.
What is missing is the step of complilation, distillation and synthesis. I have no time to talk about these at the moment - my ferry is just boarding - so more detail will follow on my return from China.