Wednesday 15 February 2012

Asking in KM, when and how?

please ask To build on yesterday's post on the importance of Asking in knowledge sharing and KM, I thought I would discuss when and how knowledge can be requested, as part of a Knowledge Management framework.

 The first obvious example is in Communities of Practice. The most important and powerful role of CoPs is providing a forum where CoP members can ASK questions of their peers. This is direct asking by the person who actually needs the knowledge.

The second case is in After Action Reviews. Here someone in the team, such as the team leader, ASKS a series of 5 questions, to elicit the knowledge of the team. This knowledge will be used by the same team to improve their practices, so the knowledge providers and knowledge users are the same team.

The third example is in end-of-project Retrospects. Here the questioning is led by an experienced external facilitator. The process is an asking process - structured, quality assured, and aimed at answering (in advance) the likely questions from future projects.

Asking is the most powerful way to elicit knowledge - Pull is more powerful than Push

1 comment:

Anonymous said...

Nice post - funny that almost at the same time as you posted this, on the 'enlightened tradition' blog, a new post was submitted too, around very similar issues:
I'm sure you've seen it.

Questions are indeed a most powerful way to elicit knowledge. I also blogged about this:

Questions to get insights out, feedback to get insights back in - two sides of a powerful KM coin.

Keep up the good blogging,


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