Friday, 9 December 2011

Choosing your KM process

The core process of knowledge transfer is dialogue, but which dialogue process do you need?

There are several!

Our little diagram here might help you, because the process you choose depends on

  • how many teams have the knowledge, and
  • how many teams need the knowledge. 

From one team to one team, Baton Passing may be your best bet.
From many to one, you need to set up a Peer Assist
From one to many, the best process is Knowledge Handover.
From many to many, your only real option is Knowledge Exchange.

I hope that helps!

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