Tuesday, 29 November 2011
Here's a new KM barrier I heard recently, which I had not come across before.
"Everybody is really busy, so I don't like to ask anyone for help and advice. If I do ask a question, I make sure it is a really simple one, so as not to bother them".
This is almost like institutional shyness, or institutional deference.
The result is that knowledge is not shared, people work inefficiently, mistakes are made, rework is needed, and as a result .... everybody is really busy!