her blog, here is her description of my presentation in Sao Paolo on "KM Culture". Liane was one of the two simultaneous translators for the event.
"Nick Milton focused on showing us how to create an organizational culture to support knowledge management. It is important to understand that sharing knowledge and asking questions can be met with resistance due to many factors. Employers/Employees wonder whether implementing knowledge management will represent a burden to their day jobs. The counter argument to this view is quite simple. It is important to seek, share and re-use knowledge for the good of the organization, but the best tools in the world will not work if people really don’t want to use them. There is an urge to change knowledge emphasis inside the organizations and it can only be done by taking into account the individuals that work in them and are part of them. The old culture considers knowledge a personal property or advantage. People can perceive new knowledge as a threat to their own knowledge and admitting ‘I don’t know’ can be thought of as a sign of weakness.
"Shifting to the culture of “we know”, perceiving knowledge as collective or community property and advantage, will make the same individuals feel that sharing knowledge helps them, that new knowledge improves personal knowledge and that admitting “I don’t know” is the first step to learning. Nick Milton also showed a video (leadership from a dancing guy – available on YouTube), which was a successful way of showing how to create a movement and how following great ideas is important for implementing or creating something new. The role of the leader treating his followers as equals and being easy to follow – even instructional - is very important. But without followers no movement is created, and leadership has been over-glorified. All people in the organization are important for the creation of a culture that supports knowledge management. Nobody should be left apart".