Wednesday, 26 October 2011
I suggested last year that contracts will drive KM adoption.
I recently heard about a government contract which is doing just that.
Here are two of the clauses;
"the contractor shall employ knowledge management systems and processes to promulgate knowledge and experience resulting from the service to the user community"
"The contractor shall provide the following ... A knowledge management systenm to promulgate lessons learned, good practice and to facilitate improved maintenance and operation"
These are good clauses. They sidestep discussion about "what is a KM system", to discuss what the KM system will acheive, namely transfer of knowledge to the user community, and improved service through learning lessons.
If we see a few more contracts like these, then good KM will start to become a clear expectation.