Thursday, 3 November 2011
A manager from one of our clients recently said to me "if we could only be average in everything, we would lead the industry".
This is a "tortoise and hare" vision. It's a vision of delivering steadily, unspectacularly, but making no mistakes along the way. It doesn't sound like a very exciting vision, which is why so many companies attempt to strive for excellence in a few things, and fail in other areas. But it would be a very successful vision.
A strategy of "no mistakes" - a strategy of consistent competent delivery in all areas - is one that Knowledge Management can easily support, and it may be a better strategy for many companies than a strategy of striving for excellence and innovation. Why not get the basics right before getting adventurous?