There is a lot of value in a KM audit, so long as you do it regularly.
Our favoured approach to run the audit on an annual basis. It works like this
- The KM team works with the knowledge owner, or process owner, to audit their own knowledge area.
- Based on the results of the audit, they identify actions for the following year
- The next year, the audit should show improvement
- The KM team can use the audit results, and the change in results over the year, to construct a KM dashboard for reporting to senior management. If KM is working, all audit scores should show an increase over the previous year.