Thursday, 30 June 2011
This is a new failure mode for a knowledge management project, which I had not heard before.
The KM team leader decided to take a technology-led approach to KM (already a mistake in my view). They commissioned a technology company to build a bespoke integrated technology suite including wikis, blogs and other community technology.
The technology company did a very poor job and the results were very disappointing. The KM team leader lost their job shortly afterwards.