Friday, 24 June 2011
We have always known that a lot of tacit knowledge cannot be captured, and some other tacit knowledge should not be captured, but should be left in the full richness of tacit form. That's why I always bristle when I see KM "Loop models" which start with "Capture".
However I had a good discussion in KMUK this week with a guy who applied just that model to tacit knowledge (Alan Knott, Technical Leader – Knowledge Management, Parsons Brinckerhoff Ltd).
He made the good point that tacit knowledge is to some extent "captured" when the knowledge holder joins a network or a community of practice. Up to this point, the tacit knowledge is siloed; inaccessible. Once the person is connected into a network, their tacit knowledge is linked into a system.
Much as a piece of explicit knowledge joins the company knowledge based when linked, accessible and searchable, so a piece of tacit knowledge joins the company knowledge based when the knowledge-holder is linked, accessible and findable though a network or community of practice.