The people who have the crucial knowledge, are often unaware that they have it, are unaware how valuable it is, are unaware who needs to know it, and would not know how to go about sharing it anyway.
The people who need the knowledge are often unaware that they lack it, unaware that they need it, unaware that it exists already, are unaware of who holds that knowledge, and would not know how to go about acquiring it anyway.
In other words, the knowledge supplier does not know what they know, the knowledge customer does nt know what they need to know, neither of them realise the value of the transfer, and neither of them would not how to go about transferring it. This is particularly true when the knowledge customer's need comes several months or several years after the knowledge supplier gained the knowledge.
Knowledge Management therefore involves
- helping people realise what they have learned, and the value of that learning
- helping people realise what they need to learn, and the value of acquiring that learning
- helping people understand how that learning can be shared and transferred