the framework of roles, processes, technologies and governance which will underpin KM). This is the yellow box shown in the diagram, and this is your ultimate implementation destination.
However there are three routes you can take to the yellow box.
Firstly you can go straight into the box, design a system in isolation and roll it out across the business, with no testing. This is the top red arrow that takes you straight into the yellow box. We don’t recommend this route - it's too easy to get it wrong, and there's no opportunity to tweak the system en route.
Secondly you can roll out components of the system across the business, building and testing the system piece by piece (point A) until it is complete (point B). This is the second red arrow, and we don’t recommend this route either. Firstly the individual components are unlikely to add much value on their own. Secondly, you have no opportunity to test how all the components work together.
What we do recommend, is two stages of testing in small parts of the business. Firstly proof of concept testing of specific interventions (point 1, bottom left box, some of the system in some of the business), and then piloting the whole system (point 2, top left box) prior to rolling out across the whole organisation (Point 3). This takes longer, but is far more robust.
I will post more about the piloting process tomorrow.