Thursday, 30 December 2010


3 steps to KM implementation


In terms of implementation approaches for Knowledge Management, you ultimately want the organisation to be in the box where all of the knowledge management framework is used by all of the business (and by system, we mean the framework of roles, processes, technologies and governance which will underpin KM). This is the yellow box shown in the diagram, and this is your ultimate implementation destination.

However there are three routes you can take to the yellow box.

Firstly you can go straight into the box, design a system in isolation and roll it out across the business, with no testing. This is the top red arrow that takes you straight into the yellow box. We don’t recommend this route - it's too easy to get it wrong, and there's no opportunity to tweak the system en route.
Secondly you can roll out components of the system across the business, building and testing the system piece by piece (point A) until it is complete (point B). This is the second red arrow, and we don’t recommend this route either. Firstly the individual components are unlikely to add much value on their own. Secondly, you have no opportunity to test how all the components work together.

What we do recommend, is two stages of testing in small parts of the business. Firstly proof of concept testing of specific interventions (point 1, bottom left box, some of the system in some of the business), and then piloting the whole system (point 2, top left box) prior to rolling out across the whole organisation (Point 3). This takes longer, but is far more robust.

I will post more about the piloting process tomorrow.

1 comment:

Md Santo said...

Dear Nick,

In Human System Biology-based KM (HSBKM) model framework, we developed three boundaries of KM regarding their interface with the environment. They are, KM Tools (Techno-based boundary), KM Process Framework (Human Mind-based boundary), KM Standard Culture & Value (Organizational Learning-based boundary). On these boundaries, visit K-base http://www.delicious.com/mobeeknowledge/kmtools+kmprocessframework+kmstandards

In implementing KM based on HSBKM model framework paradigm, we classified three kind of difficulties. The first is “low difficult KM class” with index of difficulty 1.0 and mostly resolved with KM Tools or techno-based boundary solution. The second is “medium difficult KM class” with index difficulty 3.0 and resolved with KM Process Framework or human mind-based boundary solution. And the last is “high difficult KM class” with index of difficulty 5.0 and resolved with KM Standard Culture and Value or Organizational Learning –based boundary solution.

For “low difficult KM class”, I recommend “straight into the box” KM solution. For “medium difficult KM class”, I suggest “roll out components of the system across the business, building and testing the system piece by piece (point A) until it is complete (point B)” solution. And for “high difficult KM class”, I recommend your “…two stages of testing in small parts of the business. Firstly proof of concept testing of specific interventions (point 1, bottom left box, some of the system in some of the business), and then piloting the whole system (point 2, top left box) prior to rolling out across the whole organisation (Point 3)….” solution respectively.

On HSBKM model framework, among others visit “Our KM Model Framework” http://bit.ly/cSwUlx – “KM 2.0 Basic Visual Map” http://bit.ly/bTzgUz - and “Our 6 Dimensions of KM” http://bit.ly/cPadwJ

Md Santo - http://mobeeknowledge.ning.com

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