Thursday, 18 November 2010
Transferring knowledge in a written form is very difficult. It's far easier to talk with someone, to ask questions, to enter into dialogue. Very often the written form of the knowledge can act both as an introduction (so that the person who needs the knowledge has a basic understanding of what has been learned, and so knows that they can discover something of value through the dialogue) and an aide memoire for the knowledge provider (because, as we know, the human memory alone is unreliable).
Put a face to the name!
(For a while, I used to put a picture in my email signature, but that just made the .pst file too big, so I stopped that practice)