Friday, 5 November 2010
Pointed out by David Griffiths in the KMRussia conference last week - Bain & Company has surveyed executives around the world for the past 17 years, about the management tools they use and how satisfied they have been with the performance of those tools.
They focus on 25 tools, honing the list each year.
Interesting, eh? People still see it as important, but they can't get it to work. This suggests that there's still a market there for KM support and services. Either that, or KM doesn't work (which I know is not true, having seen it work many times).
Posted by Nick Milton at 07:03