Tuesday, 6 July 2010
Another brilliant post from Nancy Dixon on planning a strategic knowledge capture program at NASA.
This for me is real KM - a critical knowledge-related business problem, and a pragmatic, people-focused approach to tackling it.
As Nancy summarises -
"This meeting was an excellent example of leveraging collective knowledge and illustrates the three elements that need to be in place to make use of the knowledge that resides in the minds of those doing the work, 1) joint sensemaking, 2) cognitive diversity, and 3) organizational transparency".