Saturday 22 May 2010

Shell Knowledge Management ?

This is a really well-produced video from Shell about using what they term "knowledge management" for supporting and building their IT business applications. Its very impressive, and obviously a great success, but as you listen to it, it seems to be more about records, data and information management, than about KM. It is referred to, at one point, as an "IT Asset Management platform", which is probably a better term than "knowledge management system".

I know that Shell do some fantastic Knowledge Management on a whole variety of fronts - communities, wikis, collaboration, learning from experience - and it would be a shame to watch the video and think that this was the totality of Shell's KM approach. So, great video, great tool, but there's far more to KM at Shell than we see here.

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