Here's quite a good definition from a recent blog
At the outset of the session at the 2010 ABA TECHSHOW, “Advances in Knowledge
Management,” Toby Brown defined KM as “being able to quickly find and access the
knowledge you need.”
Although this is more a definition of the outcome of KM than KM itself, its not a bad one. You could modify it to read
"Knowledge Management is the management approach to ensuring that staff are able to quickly find and access the knowledge they need"
although even better would be to say
"Knowledge Management is the management approach to ensuring that staff are able to
quickly find, access and apply the knowledge they need"
It still surprises me how little attention is paid to the application of the knowledge - as if being able to access it were enough!
The blog post goes on to restate a point I have made here many times
Brown and Martin delved into some common mistakes that law firms make when starting out on the path toward building a KM environment that works best, including “doing KM for the sake of doing KM.”
“If you want to succeed at KM, I would say you flip things on their head and you
don’t start with ‘What KM system are we going to buy?,’” said Brown. “You start
with ‘What problem are we going to solve?’”
Well said Mr Brown.
See following posts in support of his last statement.