Which made me realise, once again, that the main tools of the trade for the front-line knowledge manager are few and relatively simple
- a digital video camera
- a digital voice recorder
- a digital stills camera
- a set of sharp pencils, and loads of notebooks
With these, I have as good a record as possible of our rich conversations. These are the few simple tools I come back to time and time again, and which never let me down. Plus, of course, a lot of practice at listening!