Designing a Successful KM Strategy

A Guide for the Professional Knowledge Manager 

 by Nick Milton and Stephanie Barnes

The definitive handbook for every Knowledge Manager, published by Information Today

Available as an ebook on Kindle, Nook, Kobo and Chegg and in print from Amazon.co.uk and Amazon.com

"Undoubtedly one of the best books available for anyone undertaking to do something interesting and useful with knowledge in their organization." —Larry Prusak, KM guru and author

When a firm’s Knowledge Management program isn't aligned with organizational strategy, its success can be no more than a happy accident—if it succeeds at all.

Reviews
Barbie Kaiser (SLA)
Connie Crosby (Goodreads)
Amazon
Edgar Tan

In this practical, step-by-step guide to crafting an effective Knowledge Management strategy, Stephanie Barnes and I prepare Knowledge Management professionals to:

• Connect KM strategy to business strategy 
• Identify the business drivers KM will support 
• Survey your strategic knowledge areas 
• Define your program scope and vision 
• Obtain stakeholder input and buy-in 
• Select pilots that kick-start successful rollouts 
• Apply change management principles 
• Build a sound KM framework 
• Manage content and technology 
• Assemble and lead effective KM teams 

Whether you are looking to reinvigorate your current Knowledge Management program or build an effective program from the ground up, Designing a Successful KM Strategy is the comprehensive, no-nonsense guide that will help you get it right.

Designing a Successful KM Strategy will be launched at KM World, and Stephanie will be present in the morning of November 4th to host a workshop and book signing.

Book contents

•  Foreword from Dan Ranta
•  Introduction.
•  Chapter 1. What Exactly Is Knowledge Management, and why do we need it?
•  Chapter 2. The Knowledge Manager Role
•  Chapter 3. Making the Case for a Knowledge Management Strategy
•  Chapter 4. The Ten Principles Behind Your KM Strategy
•  Chapter 5. Strategy Structure, and Strategy Input
•  Chapter 6. Identifying the Underlying Business Drivers.
•  Chapter 7. Knowledge Management Vision and Scope
•  Chapter 8. Critical Knowledge Areas
•  Chapter 9. Assessing the Current State of KM in your organisation
•  Chapter 10. Knowledge Management Framework
•  Chapter 11: Information and Content Management
•  Chapter 12: Knowledge Management Technology
•  Chapter 13. Change Management
•  Chapter 14. Stakeholders
•  Chapter 15. Pilot projects
•  Chapter 16. Making the Business Case, and determining ROI
•  Chapter 17. The Guerrilla strategy
•  Chapter 18. A Retention Based Knowledge Management Strategy.
•  Chapter 19. Building the Implementation team
•  Chapter 20. Final words.
•  Appendix A Communication Plan Template

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Links

Designing a Successful KM Strategy contains several links to public-domain Knowledge Management strategies.  In addition,  Knoco Ltd can work with you to support you in your KM Strategy design program.

Here is the full set of links.

• Knoco KM Strategy Support services
• More advice on Knowledge Management strategy
• Samsung Knowledge Manager role description
• Nancy Dixon's overview of KM development
• Steve Denning's analysis of why KM programs fail
• STAR Ghana KM strategy
• Nancy Dixon's description of crafting a KM strategy at Ecopetrol
• 2011 Knowledge Management strategy for the Adaptation Fund
• Slideshare containing the Accenture KM vision
• Federal Transit Authority KM Strategy overview
• Health Canada's 1998 vision and strategy for KM
• The knowledge management journey of the Israel Aircraft Industry (including KM vision)
• KM vision for Saudi Aramco (youtube video)
• NASA Jet Propulsion Laboratory KM strategic plan
• FAO Knowledge Strategy 2011
• World Health Organisation KM strategy, 2005
• Pacific Islands Oceanic Fisheries Management project KM strategy, 2007
• Knowledge Management Strategy; South Yorkshire Fire and Rescue, 2008
• IFAD Knowledge Management Strategy, 2007
• eThekwini (South Africa) Knowledge Strategy and Implementation Plan 2010 – 2014
• NASA Knowledge Management Team, “Strategic Plan for Knowledge Management,” April 2, 2002
• European Centre for Development Policy Management, KM strategy and communications plan, 2012
• Kotter's principles of change
• Climate Change Action Plan - Kenya, Knowledge Management & Capacity Development
• NSW Agency for Clinical Innovation Knowledge Management Approach 2013
• Creating a "know-it-all" company (including data on Shell ROI)
• Sharing the Wealth - How Siemens is using knowledge management to pool the expertise of all its workers 
• Collaboration at Cisco (executive guide)
• APQC 2002 article on measuring KM benefit
• Miller, Walker, & Thompson LLP Knowledge Management: Strategic Plan 2011
• Guerilla strategy
• A Knowledge Retention Strategy for the Los Angeles Bureau of Sanitation