Monday 8 August 2016

Knowledge Management at the Canadian Cooperative Association

Here is a nice practical video from Kate Wetherow at CCA describing a combination of Lean and KM to improve value-add from project delivery in the development sector.

Some of the tools she uses are

  • Knowledge Bulletin
  • Learning Weeks ("Pause and reflect" looking at success stories and lessons learned)
  • A Knowledge Wall 
  • Visual storytelling
  • Personal touch points (Gemba walks)
  • Process improvement work, and Kaizen

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