“Companies with the most KM and OL experience started with small projects in areas where there was some understanding of, and enthusiasm for, putting knowledge into use.
Having early, visible results served two purposes: it encouraged others in an organization to learn how KM affects their part of the business, and it showed skeptical managers that there is value in new ways to create and share knowledge.”
Anna Kortenoever, Manager, Corporate Training,
KLM Royal Dutch Airlines
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