Friday 7 February 2014

7 key components of the KM team role once implementation is complete

Implementing Knowledge Management is a long project of culture change, and the introduction of a new management framework (roles, processes, technologies, governance).  The Knowledge Management team's initial role is to design and introduce the framework, delivering the required changes in behaviour and culture.

Once that job is done, what role does the KM team have?

Some people say that once this job is done and Knowledge Management is fully embedded into the business, you can disband the team, but that isn't the case.

Once Safety Management is embedded do you disband the Safety team? Once Quality Management is embedded, do you disband the Quality team? No; you retain them, because they still have a key role to play and without them playing that role, Quality performance or Safety performance would revert to pre-change levels. The same would happen to KM.

Here are the 7 key elements of that continuing role.

1) They need to support usage of the framework. This includes training people in its use, coaching the KM professionals, running the KM CoP, launching other CoPs, building the knowledge asset about Knowledge Management.

2) They need to monitor and report on the application of the framework. This includes checking compliance with the KM policy and expectations, measuring the application of lesson learning, tracking value added through communities , auditing the management level of key knowledge assets, measuring the maturity of key CoPs, collecting results of any KM Dashboards or scorecards. Then reporting all this to senior management.

3) They need to coordinate any KM performance management. This includes running annual awards schemes, for example, or finding other ways to recognise the star performers.

4) They need to continuously improve the KM framework. This may include improving the company KM policy, it may include bringing in, or improving the existing, technology, and it may include adapting the processes and roles.

5) They may take on specialist roles themselves, such as lessons management, or major lessons capture, development of KM plans for major projects, and big Retention exercises.

6) Indeed, if your Knowledge Management strategy is a Retention strategy, the KM team may run the Retention process (planning, prioritising, interviewing etc).

7) The KM team will act as client for any outsourced KM services.

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