“Many business people view KM as IT-mediated, computer driven, and network driven..... "KM, as it is known in this group, is a creature of powerful new database technology, cheap storage, intelligent search agents, and the need for efficient optimization of lower-level business processes.....
"However, computer-based solutions have just about nothing to say to the sorts of organizational “hard problems” that are the subject of organizational learning as Senge and his school treat it.”
Dan Moorhead, British Telecom
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