Friday 27 May 2011

Why technology alone is not the answer to KM

If technology  were the only barrier to KM, we would hear staff saying the following
  • "I really want to learn from others in the organisation, but I have no technology to help me"
  • "I really want to share my knowledge - if only I had the technology!"
  • "I wish I could pass my lessons on to other projects, but I don't have any technology for doing this"
  • "I have taken the time to document my knowledge, but don't have any technology to share it with"
It's far more common to hear things like
  • "Sharing knowledge? Why would I want to do that?"
  • "I would love to learn from others but I don't have time"
  • "I'm an engineer; managing knowledge isn't part of my job"
  • "What's knowledge management?"
 Technology is not the sole barrier, by a long way. And if technology is not the sole barrier, then technology is not the sole solution either.

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