tag:blogger.com,1999:blog-7585040184982733654.post4393405119052354587..comments2024-03-20T11:13:46.071+00:00Comments on Knoco stories: Real Men don't follow ProceduresNick Miltonhttp://www.blogger.com/profile/02413967879826601863noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7585040184982733654.post-34075214086781640952011-01-04T17:10:12.495+00:002011-01-04T17:10:12.495+00:00Thanks JaneThanks JaneNick Miltonhttps://www.blogger.com/profile/02413967879826601863noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-38673798564480897722011-01-04T16:28:04.430+00:002011-01-04T16:28:04.430+00:00I spent a lot of time with Orr's "Talking...I spent a lot of time with Orr's "Talking About Machines" (referenced above) when writing my dissertation. One thing that proved problematic in terms of the procedures was that they were created on the factory floor by engineers using pristine machines as they were meant to be used. Anyone who's owned a copier knows they have their own personalities, and users NEVER treat them the way owner manuals instruct them to. Often the company-produced machine procedures were just not appropriate for the given real machine undergoing real use in the real world.Jane Bozarthhttps://www.blogger.com/profile/09179488095482056918noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-76193956106321405142011-01-04T15:04:40.716+00:002011-01-04T15:04:40.716+00:00Absolutely Mohan. Procedures need to be continuall...Absolutely Mohan. Procedures need to be continually improved. The key is to involve all the people in updating the procedures as these shortcuts are found. The danger comes when people keep their own shortcuts in "black books" and not in the procedures, so that improvements can be shared. Otherwise you end up, as Kerrie-Anne found, with 4 shifts operating the process in 4 different ways.Nick Miltonhttps://www.blogger.com/profile/02413967879826601863noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-89636384955189971072011-01-04T14:47:37.432+00:002011-01-04T14:47:37.432+00:00Real breakthroughs came from people who dared to t...Real breakthroughs came from people who dared to think different. If the deviant works, the deviance can become part of the 'procedure'. All human effort is an experiment, there is nothing written in stone here, people need to understand that we constantly test our surroundings, adapt, adjust and evolve ourselves to obtain the maximum possible efficiency and performance. Procedures are only guidelines and recommendations. If you can get it done faster, cheaper or better in another way, we should all be ears. If there is a shortcut, we better know about it.<br /><br />I once worked in data entry where every one was typing in adding records from yellow pages and they were typing in the city name field anew everytime a new record was to be typed. I started copying the city name field to clipboard and pasted it for faster record entry in the next record entry and then everyone copied from me because it saved keystrokes and time. I broke the 'procedure' and then it became the rule because it was more efficient.Mohan Arunhttps://www.blogger.com/profile/08430015305389863376noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-36868334252887165852011-01-04T08:48:17.325+00:002011-01-04T08:48:17.325+00:00thanks for blogging this
I have governance respons...thanks for blogging this<br />I have governance responsibility for our site 9001 certification system including Document Control & procedures<br /><br />I've been part of a process where operators were asked to produce the one best system of operating procedures - slow process but they owned it (each of 4 shift crews had their own way of operating this key turbo machinery - not really a good idea in fact for critical gear !)<br /><br />Now I'm in process of reviewing lots of procedures - so it's good to see an honest approach rather than "Emperor's New Clothes" spinKerrie Anne Christianhttps://www.blogger.com/profile/03958234545898242828noreply@blogger.com