tag:blogger.com,1999:blog-7585040184982733654.post266654422305466771..comments2024-02-06T11:25:04.090+00:00Comments on Knoco stories: What is a Knowledge Asset?Nick Miltonhttp://www.blogger.com/profile/02413967879826601863noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-7585040184982733654.post-68177747964208055762016-01-22T12:54:14.701+00:002016-01-22T12:54:14.701+00:00Nick,
The Army website is a great example, not t...Nick, <br /><br />The Army website is a great example, not though because it leads to change. It might be useful to look behind the sofa again to see what has accumulated. I have found that lessons are learned where stories are told, and it is the telling and retelling of stories that is the context for KM. The Army's website is part of a communities' conversation, a "classic COP." IMHO the value of the site is it steers folks quickly to some small network or conversations.tonyjoycehttps://www.blogger.com/profile/00904875030170203632noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-40589037359678260892016-01-22T09:56:15.470+00:002016-01-22T09:56:15.470+00:00My answer to that, Chris, is "Yes, If"
...My answer to that, Chris, is "Yes, If"<br /><br />Yes, if connection to people is available and timely.<br /><br />There are cases where it isnt. For example, the most valuable knowledge asset for a 747 pilot is the pilot's checklist. If something goes wrong in flight, this may be his or her only available source of knowledge of what to do (see story below), and there is no time to canvas the community of pilots for advice.<br /><br />http://www.nickmilton.com/2011_08_01_archive.html<br /><br />There are cases where it is. The blog post below talks about when, in the first Apollo landing, the written knowledge asset was second best to the knowledge of Mission Control.<br /><br />http://www.nickmilton.com/2013/01/when-knowledge-in-manual-is-not-enough.html<br /><br />As with everything in Knowledge Management, context is all.<br /> Nick Miltonhttps://www.blogger.com/profile/02413967879826601863noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-5766061425431976552016-01-22T09:15:38.169+00:002016-01-22T09:15:38.169+00:00Hi Nick,
I like the back of the sofa analogy re ma...Hi Nick,<br />I like the back of the sofa analogy re managing lessons!<br /><br />Going back to the initial point - whenever I explain and advise on knowledge assets, I also emphasise the importance of links to people (contributors, SMEs, community links and owners of any outstanding examples) as a vital integral part of a knowledge asset. Whilst you could argue that this part of the "how" or "next steps" for a knowledge asset rather than the "what", my own view is that knowledge assets are most sustainable when they are socially constructed, socially maintained and socially connective. They connect me with dialogue as well as providing with a distillation of answers - hence my take on your "what makes a good knowledge asset" would be very similar, but would also always include links to people.<br /><br />So for me, even a brilliantly constructed book or well-researched but anonymous "how to" checklist website feel a bit static and impersonal - dare I say it, more like information assets. But if they also visibly and quickly lead me to a timely conversation or discussion - then the value increases along with the shelf-life of the content.<br /><br />(I have distant memories of us discussing this in a team meeting about 20 years ago in BP - so this is probably just a case of us agreeing to disagree in our definitions of where we draw the boundary lines!).<br />Cheers,<br />Chis<br />Chris Collisonhttp://chriscollison.comnoreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-88453614458969277362016-01-21T07:57:33.098+00:002016-01-21T07:57:33.098+00:00Captured Lessons can increase your knowledge asset...Captured Lessons can increase your knowledge assets, much as pennies and pounds can increase your financial assets. However just as pennies and pounds need to be managed - not dropped behind the sofa or collected in a jar, so lessons add value when they are incorporated in the intellectual assets of the organisation, not collected in a single database or hidden somewhere in an end-of-project report. <br /><br />Lessons are learned when they lead to change, an the change is often an update of a knowledge asset.<br /><br />Also the wrong lesson given to the wrong person in the wrong context can be a liability rather than an asset!Nick Miltonhttps://www.blogger.com/profile/02413967879826601863noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-35556590763745862512016-01-20T16:37:33.508+00:002016-01-20T16:37:33.508+00:00Why is Lessons Learned not a Knowledge Asset? We ...Why is Lessons Learned not a Knowledge Asset? We have several app development projects and in some of them we encounter of course new things and challenges. At the nd of the project the lessons learned is something all the other App Project managers can benefit from (so it can be applied for future projects, or act as guidance)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-33489883227660092702012-02-22T09:43:04.902+00:002012-02-22T09:43:04.902+00:00A process description may be a type of knowledge a...A process description may be a type of knowledge asset, and definitely should be a ccomponent of a knowledge asset, but the knowledge asset does not just describe the process, but also how best to follow the process.Nick Miltonhttps://www.blogger.com/profile/02413967879826601863noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-4122642650406745292012-02-22T03:13:10.745+00:002012-02-22T03:13:10.745+00:00what is the difference between process and knowled...what is the difference between process and knowledge assetsChris Zhuonoreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-37597153757448452202012-02-22T03:12:10.203+00:002012-02-22T03:12:10.203+00:00What is the difference between process and knowled...What is the difference between process and knowledge assets?Anonymousnoreply@blogger.com