tag:blogger.com,1999:blog-7585040184982733654.post2071667046756732055..comments2024-03-20T11:13:46.071+00:00Comments on Knoco stories: Knowledge Management - one among equals, or unique?Nick Miltonhttp://www.blogger.com/profile/02413967879826601863noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7585040184982733654.post-36328332347281300842009-07-14T09:04:47.114+01:002009-07-14T09:04:47.114+01:00Hi Lisa
i completely agree with you when it comes...Hi Lisa<br /><br />i completely agree with you when it comes to communicating with clients. We have to keep focus on "what KM does" and its unique role in delivering continuous performance improvement.<br /><br />Where it becomes important to agree "what KM is" is late in the implementation stage, when the value is proven, and we are looking to institutionalise the change and embed KM in the structures, systems and accountabilities of the organisation. That's when we need to decide if it is a support function, or a component discipline of project management, or a component of Quality, or whatever. <br /><br />We have proven the "Why" and we need to decide on Where will it sit, Who is accountable, How do we performance manage it, When do we review it, and so on. And to do that, I think we have to have some sort of agreement on What it is.Nick Miltonhttps://www.blogger.com/profile/02413967879826601863noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-83485074918465154822009-07-13T18:08:44.789+01:002009-07-13T18:08:44.789+01:00I would suggest that it's not an "either/...I would suggest that it's not an "either/or" situation, but a "both/and more" situation. If we focus on what KM does vs. what it is, I think we can have better conversations with clients. And, the conversation runs through a spectrum of topics depending on who the client is; it could be a conversation about changing behavior, changing a company, changing leadership, changing processes, changing technology, etc....Lisa Belsito Austinhttp://thekmcoach.comnoreply@blogger.com